Frequently Asked Questions
Everything you need to know about our premium kitchenware and services.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain items like opened knives or used cookware cannot be returned unless faulty.
Do you offer international shipping?
Yes, Borough Kitchen ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on the weight of your order.
Are your products covered by a warranty?
All our products are covered by a standard manufacturer's warranty. Many of our premium brands, such as Le Creuset and WĂĽsthof, offer extended or lifetime warranties against manufacturing defects.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery status.
Can I book a cookery school class through the website?
Absolutely. You can browse our schedule and book spots for our various culinary classes directly through our 'Cookery School' section. You will receive a confirmation email immediately after booking.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.